Please see our About Us page, and learn about our strive for excellence in all that we do.

Please see our Sustainability page for more information, we are glad to share our story.

For returns please email us at concierge@betterballs.world to begin the process.

We accept returns within 14 days of your delivery. Items must be in their original condition and are subject to our return guidelines below.

Please allow up to 7 business days for your return to be processed once it reaches our warehouse. 

Note, all final sale items are ineligible for a return of any kind (refund, exchange, store credit)


For international customers: we can only offer returns for a refund at this time (no exchanges). Please contact us at concierge@betterballs.world to begin an international return.


Our return Guidelines are as follows:

Washed and/or worn

Deodorant marks

Makeup or self-tanner

Stains of any kind

Detached tags of any kind: size or wash tags, neck tags, or hang tags

Animal/human hair

Lingering odor (i.e. smoke, cologne/perfume, body odor, or detergent)

Any visible wear or damage

If any pieces are missing (i.e. padding, tops or bottoms if a set)

Damage from external forces

If you feel that you are experiencing a manufacturing issue, please inform us of the issue in your return request via: concierge@betterballs.world

We ship all orders, excluding pre-order item(s), from our warehouse within 24-72 business hours of the order being placed (excluding Saturdays and Sundays). Shipments will typically arrive within 4-5 business days, for domestic orders.

Yes, we offer international shipping on all of our items.

For sold-out items:

Some of our most popular products have had so much demand that we now offer pre-ordering. This way we can optimize our quantities, reduce waste, and ensure that there is enough product to meet demands.

For new items:

We like to provide a sneak peek of what is coming & be able to ship to you as soon as possible. This also helps us to gain perspective of the demand which reduces over-production waste. This is even more important for our limited editions, this way we can ensure you receive your size.

Order cancellations or changes after checking out are not able to be processed due to our efforts to create a fast fulfillment process. However, we want to make sure that you receive the correct product that you want and understand that mistakes can occur. We will take adjustments on a case-by-case basis so if there is a mistake please email us at concierge@betterballs.world as quickly as possible for our evaluation if changes are possible. Note, changes cannot be made after the items have shipped.

We encourage double-checking your order details before completing the check-out process.