Shipping

We ship from the Netherlands.

Shipping is calculated at checkout based on destination and parcel weight. Each order is packed with care. Hats are sent in protective boxes so they keep their shape. Scarves, cardigans, blankets, and larger pieces are folded and packed for safe travel.

For shipments outside the European Union, import duties, taxes, customs fees, or carrier handling fees may be charged by the destination country. These charges are the responsibility of the customer.

If your country is not available at checkout, or if you are unsure before ordering, you may write to us at concierge@betterballs.world.

Returns

You have 14 days from delivery to tell us that you wish to return your order.

To start a return, please write to us at concierge@betterballs.world with your order number before sending anything back. We will confirm the return address and instructions.

Return shipping

For standard returns under the 14-day right of withdrawal, return shipping is the responsibility of the customer. We do not provide prepaid return labels for standard returns.

This is intentional.

Every shipment uses fuel, packaging, handling, and labour. We want to reduce unnecessary movement of objects across the world, especially when questions about size, fit, material, colour, or use can often be answered before ordering.

If you are unsure about fit, sizing, material, colour, or whether an object is right for you, please write to us before placing your order at concierge@betterballs.world. We are happy to help you choose carefully.

We believe buying should be considered, not careless. Returning should remain possible, but it should not become a habit that quietly shifts cost, waste, and responsibility onto the planet.

Return condition

Items may be inspected carefully, but they must be returned unused, unworn, clean, undamaged, and suitable for resale.

If a returned item shows signs of handling beyond careful inspection — including wear, stains, makeup, sweat, perfume, smoke, pet hair, rain damage, crushed structure, or missing packaging — we may reduce the refund to reflect the diminished value of the item.

Hats must be returned in their original shape and packaging. We cannot accept hats that show signs of wear, makeup, sweat, hair products, perfume, smoke, stains, pet hair, rain damage, crushed structure, or other handling beyond careful fitting.

This is also a sustainability matter. Objects that return dirty, scented, damaged, or misshapen often cannot be resold and may become waste.

Hygiene items

For hygiene reasons, underwear and intimate garments can only be returned if the hygiene seal is unbroken and the item has not been opened, tried on, worn, or washed.

Refunds

Once we receive and inspect the returned item, we will process the refund to the original payment method. Original shipping costs are not refunded, unless the item arrived damaged, defective, or incorrect. If an item is returned in a condition that makes it unsuitable for resale, we may refuse the return or reduce the refund to reflect the diminished value of the item.

Damaged or incorrect items

If your item arrives damaged, defective, or incorrect, please write to us within 14 days of delivery at concierge@betterballs.world with your order number and photos. In that case, we will help resolve the issue and, where required, cover reasonable return shipping costs.